Pepito, I'm sorry you didn't get your free sleeve. Hopefully customer service will be able to sort it out for you soon!
We have been having issues with the website these past couple of days, especially with the warehouse side of things. We are working on moving some important network things, and it is screwing with our system, so things are a little crazier than normal. I hope you can all bear with us as we try to sort everything out. Again, I'm really sorry for any order issues this may have caused!