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  1. Replies
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    Re: No customer service

    Although we are the manufacturer we do also have wholesale customers, when you purchase from a retail store you are subject to their store policies and you are placing your trust in them.

    When we...
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    582

    Re: No customer service

    Hey Patrick,

    I am sorry to hear about the lack of response, I'm sure it was not intentional. I'm gonna PM you as well so we can get some personal info to get this resolved for you. I am confident...
  3. Re: order exceeds $350? (To: SarahLIFE)

    I wish there was a way to just push orders for returning customers but through the Netbilling system we use any orders over $350 are not charged right away and placed directly into CSR Hold. We do...
  4. Re: My Shitty Experience With UPS And Fleshlight (I feel like I've been robbed)

    I'd really like to take a look at this for you. If you PM me the order ID number I can pull everything up through our UPS account. If it is on it's way back to us we can issue the refund sooner than...
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    Re: Ticket question

    Customer service was out this holiday weekend. We are in the process of following up on these tickets. Just to make sure though you can always contact me via PM and I will look into it for you.
  6. Re: What does the picking status mean?

    We are having a few orders put onto a temporary back order due to the current promotion. Most should leave within 2-4 business days except priority orders ie. Next Day and 2nd Day. If they take...
  7. Re: V stroker content from ILF..problem

    We do have a function that allows us to match the order Id number and the email on the order and resend the content downloads. If there is any discrepancies with the email address however then...
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    Re: How long does it take?

    2-3 Business, keep an eye on your tracking information I sent you.
  9. Replies
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    Re: Mini Lotus Backorder Progress

    Hey everybody,

    Customer service really does not have any say in the production process of the Fleshlights, we do know however that there were only 3 molds to make the Mini Lotuses originally. We...
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    Re: Money order

    You can purchase the money order from your bank or most convenience stores will do it for a small fee.

    Make the money order out to:

    ILF LLC
    4401 Friedrich Ln. Bldg. 4 Ste. 400
    Austin TX...
  11. Replies
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    Re: Unfortunate reason for joining

    Anybody that opens a ticket with us can see who they are speaking with in CS. We've gone ahead and sent that STU Field Manual to your Gmail account. If there is anything else we can do for you feel...
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    Re: Unfortunate reason for joining

    Be sure to get the name of the representative that helps you as what your describing does not sound like our routine etiquette in this office.
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    Re: Unfortunate reason for joining

    In all fairness we did issue a reship for $129.79 which did not resolve the issue for this customer. We then went ahead and and issued a refund for that whole order at $88.37. So really only the...
  14. Re: Next Door Fleshjack Boys are live

    It was a small mistake on the site which lasted all of a few hours. I did the research and only approx. 5-6 orders were shipped with mix-up. The Rods and Textures are perfectly fine, really it was...
  15. Re: stu-stamina field manual user guide down load

    Send an email to customerservice@fleshlight.com with your order number. We can send you the link for the Field Guide.
  16. Replies
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    Re: ILF Customer Service

    All emails and tickets have been handled this morning. Just a heads up, our phone lines are open 10 AM - 10 PM CST but a rep gets in a 7 AM CST Monday through Friday to take care of admin items...
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    Re: Spring Fling - Up to 40% OFF!

    http://www.fleshjack.com/spring-fling/?link=611318&utm_source=FL_mktg&utm_medium=FL_email&utm_content=Spring&utm_campaign=042010FJe_Spring
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    Re: First order to the new place

    Among other things...
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    Re: How long...?

    Fleshbucks are only acquired if you are signed into your account or create an account at time of purchase. Fleshbucks are not retroactive for accounts setup after the purchase. Feel free to contact...
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    Re: ILF Customer Service

    Thank you, thank you very much.
    *bows*
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    Re: Tear in my FL STU

    Please provide photos of said tear and the order number to our email address listed below.
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    Re: Pink Butt Vortex

    These are our sites:

    http://www.fleshlight.com
    http://www.fleshjack.com
    http://www.fleshlightgirls.com

    http://www.myspace.com/fleshlife
    http://www.myspace.com/fleshjack...
  23. Re: Anybody here familiar with a band named "Pansy Division"?

    heard of them, but never listened.

    the list is long on 'out' indie artists. some of my faves are:
    Bob Mould / Sugar / Husker Du
    Magnetic Fields / 6ths / Gothic Archies / Future Bible Heroes...
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    Re: STU Field Manual

    Send an email to the address below requesting the link.
  25. Re: Question about sleeve color (ice)

    That decision is made by Marketing and Production. And unfortunately, Customer Service does not have that information.
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